Below is information Vi Johnson obtained. The issue is that the netLibrary Download Media Center is not yet compatible with Windows 7. The customers can still download but need to do it differently:
Steps:
1. He can still go through the catalog to get the record link or go directly to netLibrary's page, and when he finds an item to download, he clicks on the title link. This has not changed.
2. He will see a link that says "Let me choose a different download option. A screen will come up asking - do you want to download the Media Center? On that page there is a link that says "No thanks, continue with the Manual Download.
3. Clicking on this link will take the user back to the options to download the item. They must choose the "Checkout and download CD quality" option (not the radio quality option).
The vendor's tech also said they can go into their netLibrary account and edit the preferences to not use the Media Center for downloading. This is done by simply logging in and unchecking the option to use the Media Center. When they log in, netLibrary will remember their option for the next time they try to download.