Problems with Tutor.com

Craig Bertuglia sent this via email:
In the past week I had two separate telephone complaints routed to me about tutors not being available on Tutor.com. Here is the response I got from the company, in case you experience similar complaints:

The way our system works is to take the total number of sessions purchased by the library and spread them out (by the hour) across the full year. So, for hours when there is higher demand than session availability, the patrons may receive the “busy message.” This does not mean that all of the sessions for the year are used, but only for that one particular hour. The system then resets every hour, making more sessions available.

I suggest for patrons that have received the message that they search through the SkillsCenter Resource Library to see if they can find a helpful instructional video or information website to use. If they are still in need of assistance from a tutor, logging in at the beginning of each hour may help.


Sincerely,

Craig Bertuglia
Central Teen Room

Printers in the building

The Printers in the building are for work related printing only. Please do not print personal items.

The printer at the reference desk has a very short life for the cartridge and it is difficult to get replacement cartridges so this is very important.