Present: John Hong,
Melinda Campbell, Angela Barratt, Russ Wagner, Cyrano Machey, Teresa Eshelman,
Ashley Ellis, Kameshia Smith, Destiny Stewart, Djuina Hammet, Nichole Lewis, Chocolate Cake,
John Hong appreciates all the work we do here, Ashley in
particular, with all the customers and passports, and training John in
particular. Gifts presented to Ashley.
Agenda: Staff Appreciation. Chocolate Cake cut at the beginning of the
meeting.
SRP: Angela noted that kids can continue to sign up for
SRP as late as July 31st, can pick up prizes all the way through
August but cannot log more reading hours or books after July 31st.
Angela will request more prizes before she leaves next week. Angela much
appreciates all the efforts on staff. Beanstack automatically shuts off in
August.
Camp Stream:
John, starts next week on July 31st. Stream staff will need
computers for KRONOS. Computer in lunch area designated as their computer for
usage and Angela’s. STREAM were using ALL of our computers last year, too many.
We’ll try to avoid problems from last year. John invites info on any Camp Stream
issues from staff. John will be at citizenship training on Friday, Aug 4th.
STREAM requests parking space for Sno cone truck, cones to be requested for
this. Melinda mentioned that we must choose a place safe for the kids, right
near the back door. We should keep this area open at 12pm before the library
opens.
Safety Issues:
John brought up safety issues and recent break in from the parking lot. Don’t
leave valuables in sight of locked cars. Joh n will put in request for cameras
in parking lot. Be very careful.
Cell Phone Usage:
John brought up phone usage out on floor during open hours. Refrain from using
cell phone usage out on the floor during business hours. If you must make a
call, keep in it back away from customer viewing. Phones can be used for
programs as cameras, but this is the only exception. We must set good example
for new hires. Djuina brought up debate about phone usage at another branch,
but emergency calls should be used on the branch’s private line.
Cyrano brought up the scenario about ordering lunch on cell
phone. Melinda suggested doing it in staff area in back. Joh n asks for
suggestions. Djuina suggested asking another coworker to cover for you quickly.
Joh n simply asked for clarity on this issue. If you must check your order, use
private line or website. Limit website usage for food perusal. Djuina
suggested: as long as food perusal does not interrupt customer service capacity,
use good judgement. Keep customers first and foremost in mind. Keep cell phone
usage to a minimum, order food in staff area and keep food update checks to a
minimum as well. Kameshia also commented that volunteers follow our example,
and we should set a good example.
Monthly
accomplishments: John would like you to think about things that happened
this month in terms of training, outreaches, programs offered, particular
achievements. All of these will be entered into monthly narrative for Collier to
Djuina. John mentions using email to conglomerate numbers and events, to be
processed at a later date and not on the spot. Angela mentioned how we stole of
OAK’s babies; baby Storytime numbers now very high at 41 babies. Passport
services slowing; so far for the month of July Collier has processed 280
passports. QLess; most people using it in house to sign in, John gently
reminded Cyrano about passport verbiage, and will be getting it out to the
front desk.
John asks that any real achievements be emailed to him by
Wednesday night. Kudos to Collier’s politeness as a team, Nicole in Passports
in particular by a customer’s comments form.
Meeting halted at 11:52am.
