Showing posts with label community. Show all posts
Showing posts with label community. Show all posts
Friday, December 5, 2014
NNMD Award: Best Booth at National Night Out
The Near Northwest Management District, who coordinates National Night Out in the area, awarded Collier Regional Library with the "Best Booth" award on Thursday, 12/4/14. Collier Staff requested Community Engagement to assist in setting up at National Night Out on 10/7/14. The newly wrapped HPL van was used and gained quite the attention from hundreds who visited the booth. Clementina Nunez, Community Engagement, provided info to customers and registered customers with library cards. Jayla Parks, COL Youth Librarian, provided craft activities to all youth. Manager, Marcos Martinez, was also present assisting with library card registration. The award was accepted by Community Engagement and Collier Regional Library staff. Thanks to Community Engagement's efforts to partner with Collier to deliver to the community in Collier's service area. The award sits proudly in Community Engagement's Office signifying their partnership with Collier.
Wednesday, November 5, 2014
Team Meeting: November 2014
Collier Team Meeting
11/5/14 11:15AM
Notes Prepared by: Marcos Martinez
SELF-CHECK (CHECKOUT MACHINES): September Circ reports are out and show another great success of this team's efforts to informing/educating/assisting customers with use of the checkout machines. September stats show 79% of checkouts were done using checkout machines. That's another 20% increase from August, which was at 58%! July report indicated an estimate of 37% use. The goal is to reach 85% by the end of 2014.
FOOD DRIVE @ COL: A collection bin for the food drive will be placed out in the lobby area. COL's food drive will begin Friday, 11/7/14, and run all month of November. All items will go to help support the local food pantry at Pathway Church of Houston. Only non-perishables will be accepted (ex. box foods, packages, cans, etc.). The idea behind this is to help support members of the Collier community who lack food. A community member lacking food cannot fully utilize the resources at the Library or focus on becoming an engaged citizen (ex. employed, volunteering, civic engagement, etc.). The Library is conducting this drive to help provide food to those who need a helping hand. FAQs sheet and flyer to follow soon.
STAFFING AT CSD: Many customers have shared comments stating staff don't look busy or are holding conversations while redirecting customers to checkout at machines adjacent to desk. For the summer season, 3 staff were needed at the CSD, but with a reduction in traffic there may be times when only 2 staff are needed at the CSD. A short discussion took place with good ideas of possibly having 1 staff member at the checkout machines, 2 at the CSD, and 1 roving/roaming the floor. A sheet was provided to each staff member asking to indicate whether 2 or 3 staff are needed at the CSD for every hour we are open. Responses received from staff, observations made by manager, and statistical reporting will all be used to formulate a plan to use staff resources efficiently and effectively for this slow season (Nov-Jan).
11/5/14 11:15AM
Notes Prepared by: Marcos Martinez
SELF-CHECK (CHECKOUT MACHINES): September Circ reports are out and show another great success of this team's efforts to informing/educating/assisting customers with use of the checkout machines. September stats show 79% of checkouts were done using checkout machines. That's another 20% increase from August, which was at 58%! July report indicated an estimate of 37% use. The goal is to reach 85% by the end of 2014.
FOOD DRIVE @ COL: A collection bin for the food drive will be placed out in the lobby area. COL's food drive will begin Friday, 11/7/14, and run all month of November. All items will go to help support the local food pantry at Pathway Church of Houston. Only non-perishables will be accepted (ex. box foods, packages, cans, etc.). The idea behind this is to help support members of the Collier community who lack food. A community member lacking food cannot fully utilize the resources at the Library or focus on becoming an engaged citizen (ex. employed, volunteering, civic engagement, etc.). The Library is conducting this drive to help provide food to those who need a helping hand. FAQs sheet and flyer to follow soon.
STAFFING AT CSD: Many customers have shared comments stating staff don't look busy or are holding conversations while redirecting customers to checkout at machines adjacent to desk. For the summer season, 3 staff were needed at the CSD, but with a reduction in traffic there may be times when only 2 staff are needed at the CSD. A short discussion took place with good ideas of possibly having 1 staff member at the checkout machines, 2 at the CSD, and 1 roving/roaming the floor. A sheet was provided to each staff member asking to indicate whether 2 or 3 staff are needed at the CSD for every hour we are open. Responses received from staff, observations made by manager, and statistical reporting will all be used to formulate a plan to use staff resources efficiently and effectively for this slow season (Nov-Jan).
Saturday, October 11, 2014
National Night Out @ Yes Prep!
Community Engagement and Collier Regional Library partner to represent HPL at this annual event in the Collier service area. Pictured below are Jayla Parks, youth librarian and assistant manager at COL; Marcos Martinez, manager at COL; and Clementina Nunez, Community Engagement.
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