Collier Regional Library: December 2015

Wednesday, December 23, 2015

Official welcome to Marcia Cameron-Denton, new manager of Alief! She will be here training with us today and Monday (12/28). Say hi if you haven't met her yet.

Djuina will send these out as an email; please read through them and think about situations you could apply them to
Active listening is usually the most important thing
Remember: They are affected by factors outside of the library
Remember: QTIP (Quit Taking It Personally)

Apparently our address has been advertised as the "Northwest Houston Enrollment Center" and people are coming here for appointments they have paid for. We are not involved in any way.
If anyone asks about an appointment with a healthcare adviser, you can give them the phone number of Stacy Wilson, with Gateway to Care. Her numbers are: 832-557-8253 or 832-273-5710. The numbers are also taped to the phones at the front.

Some of the books on our hold shelf were from other branches, and some were wrapped wrong. Remember that since we are the training library, it is very important that we get things like this right.
For now, volunteers are no longer allowed to shelve holds. Holds should be shelved as soon as they are ready.
Per Djuina and Melinda, delivery people will be scheduled in 2-week blocks so that everyone has sufficient time to master the delivery process.
Melinda has been scheduling delivery later in the day so that we aren't sitting around waiting for it to get here.

The psychologist from the Employee Assistance Program (EAP) came to visit the manager's meeting. The initial consultation is free, and the first one can be done on work time. As per the City of Houston website, "The EAP offers internal counseling for employees who experience problems with work relationships or work performance. Appointments with the internal counselors are available by calling 713-964-9906. The external EAP Guidance Resources counselors are available for employees who experience problems with personal issues, planning for life events or simply managing daily life. The Guidance Resources is the single source for confidential support, expert information and valuable resources, when you need it the most. Call 855-378-7485 anytime, 24 hours a day – 7 days each week."
Base Pay: base rates will increase about .50 per hour. You should see this change on January 22nd paycheck. Ask Melinda for more specifics if you want to see your personal numbers.

Do not use cell phones at the front desk. If you really need to take a call, talk to the person in charge and take it to the back. Please use professionalism when you are out in the public area.
Please check all A/V before you check it in or put it out on the holds shelf. Ensure that each CD/DVD/Audiobook has the correct discs inside. When processing delivery, you can remove the label to check, and then restick it.