Unattended Children

We had kids after 6pm both Friday and Saturday. I have put a document under "Hot Links." Lets be more proactive with kids at closing to make sure that they call for a ride. Perhaps take them to the courtesy phone and wait while they talk. Give the kids a copy of the "Unattended Children" Document and ask them to give it to their parents (or give it to the parent when they pick the child up).

Counting Reference Questions!

Our count for reference questions has been really low lately. I think that we are not being very good at marking all of our reference questions. Please try to be more accurate in how you count your reference questions.

One person asking for 10 books by titles would be 10 marks.
Assisting someone to format a word document (font, spacing, etc) would be reference if it requires you to pull from your professional knowledge.
Helping with the computer or printer would be computer marks
Questions such as where is the bathroom or where are the DVDs would be directional.