OCE Printers

Please see this message from Gina:

All,

We want to ensure that IT knows about all our concerns with OCE. Please report to the IT desk any problems you have with the system. This includes the number of times you have to reset the equipment by unplugging the machines. If you reset so frequently that you don’t want to call them each time, you can keep an accurate log of the number of instances and report it at the end of the week directly to Ron Stauss via e-mail.

It is important that we do this starting now. I know that it may take as much time to document the problem as it does to fix it, but if we do not let IT know that we have issues, they will assume that everything is working as it should.

Gina

I will put a table on the reference desk so we can keep track of the number of times it is down or we have to reset (by unplugging it) so we can keep an accurate count.

Laurie

Free Prescription Discount Cards

Customers are hearing about this.

It is a joint effort of Harris County and the National Association of Counties (NACo) and saves an average of 20% on your prescription medication. Cards are available at all Harris County Public Library locations.

Visit caremark.com/naco or call 1-877-321-2652 for further information.

Circus Tickets

We are being asked to sign the back of each circus tickets when we give them out. Just sign near where the branch name is stamped.

Michelle

ILL Receipts

ILL Return Receipts

To serve our customers better, all Houston Public Library locations will issue return receipts to our customers returning items borrowed through Interlibrary Loan.

Procedure for issuing ILL return receipts to HPL customers:

Staff will inspect the item at the time of its return to ensure that it is in good condition.

1. For items returned in acceptable condition, staff will write a return receipt for the customer, using the ILL Return Receipt book issued to the branch.
2. the receipt must include:
1. customer name
2. ILL transaction number (found at the top of the ILL slip, above the customer name)
3. item title
4. date of return
5. staff member’s signature
   

The customer is given the original of the completed return receipt. Copies remain in the ILL Return Receipt book.

For ILL items returned via book drops or when the customer does not want to wait for the receipt, staff are to complete the return receipt and leave all copies in the ILL Return Receipt book.

I have made some temporary ones and they are in the pocket of the ILL notebook. Please start using them today (6/15/09)

Money!!

Okay, now that I have your attention...

I am putting a $ next to people's names on the ref schedule if you are needed to act as the second signer for the deposit. (Lena already does this for the circulation schedule). This means that you should sit with the person from circulation who has been assigned while they do the money. I have found that it works pretty well for one person to count and the 2nd person to enter the data into the computer. You need to pay attention to the money being counted and make sure that the form is completed correctly.

Also, starting today (6/10/09) we are going to count the money each night before putting it in the safe.

Thanks,
Laurie

Hand Sanitizer

We have received a large container of Hand Sanitizer that is meant for the public. It is currently at the end of the check out desk.

Wendy Heger in Planning asks that it be monitored but somewhere that the public realizes they can use it too. HPL's goal is to reduce the spread of germs and prevent disease within our available resources. Let me know if you have any questions or other feedback.

Laurie

Jungman Staff joining us!

Please join me in welcoming Jungman staff members who will be helping out here for the summer.

Yasmin Washington will start Saturday 6/6/09
Victoria Austin will start Saturday 6/6/09
Kandis Franklin will start next week probably Tuesday 6/9/09

We are very grateful for their assistance while Jungman is receiving ADA renovations!

Laurie