January Staff Meeting Notes

Collier Staff Meeting

Wednesday 1/21/15

Present: Djuina Hammett, Sara Pope, Julia Bradley, Cyrano Machey, Trish Bratton, Rose Siegal, Lolita Butler

Not Present: Teresa Eshelman, Amethyst Taylor

1. Associated Materials: When you check in/out an item in Sirsi, if there is a message that comes up that says “Associated Materials” and you have to override it using your login password, we need to be recording this. This shouldn’t be happening, but it frequently happens with things like audiobooks where there are multiple discs. There is a spreadsheet at each of the workstations to record the item id, whether you scanned or used the pad, and your initials.

2. Desk:

• We need to be mindful of our conversations at the desk, both the volume and the content. Sound carries a lot in this building, due to there not being any carpet, and it disturbs customers to hear your conversations when they are working at the computers.
•  If you are not scheduled at the desk, don’t be at the desk. If you are scheduled to roam, you should be roaming, not sitting at the desk.
• Walk customers over to where they need to go. When a customer gets a library card or computer card and wants to get on a computer, it is better customer service to walk the customer over to the reservation computer and walk them through the steps. Don’t just give them the card and point at the reservation system and tell them how to make a reservation. When a customer is looking for an item, walk them over to where it should be on the shelf. If it isn’t there, you can check elsewhere, or offer to put the item on hold for the customer.
•    If you are roaming or on shelf check, if a line is forming, you can approach the customer in the line to find out what they need-don’t go behind the desk first. If they have a question, you may be able to answer it without going behind the desk. If you need to look something up, then it is ok to go behind the desk to help the customer.

3. One on one meetings will be happening soon. Look for an email from Djuina for more details!

4. Cross Training: We will be looking at job duties, since there has been a lot of employee movement lately. Every person will have a back-up.

5. Opening: When you are scheduled to do opening procedures, you can turn on the computers and get the cart out. The person that is scheduled on Self Check first thing will unlock the doors and lock the bookdrop. This gives the person scheduled for CSD time to be ready to answer questions for the people that immediately come to the desk.

6. Report Building Issues: Report building issues to Djuina/Sara if you see something broken/needing attention. Lights in the foyer are on a timer and come on at night only, like the parking lot lights do.

7. Lost & Found: The lost and found is located near the lockers. All lost and found items need to go there. The lost and found needs to be cleared out once a month.

8. Open Discussion: Djuina reemphasized that we should be walking customers to the point of service they are looking for. Trish’s last day was Saturday, and James came from Stella Link to take her place. Julia thanked everyone for helping to market Open Job Lab.