Collier Staff Meeting June 6th 2018
In Attendance:
Melinda Campbell, Russ Wagner, Edith Partida, Angela Barratt, Teresa Eshelman,
Britney Scott, Eric Marques, Richard Ford, Cyrano Machey, Nichole Lewis, Alisa
Baker, Kameshia Smith
Passport Verbiage: Answering the phones, please try to answer them even though they are
ringing off the hook. Answer the call and put them on hold when busy. If the
Circ desk is very heavy, peak in the workroom and ask for help. Don’t send the
calls back to the PP office, especially when there’s an agent up front and
available.
Appointments; Passport customers will ask how to make an appointment, so we
should refer them to the website page, www.houstonlibrary.org/passports. We
also should emphasize to them to come earlier than their scheduled appointment,
and if late they may lose their place in the appointment line. If they need to reschedule they must first
cancel their appointment and make a new one. Encourage the PP customers to make
the appointment themselves either at home or on our public computers, don’t do
it for them.
Kids’ shelves during
Summer: Kids’ area gets very highly utilized during the summer, everyone
will be assigned one particular shelf section to maintain and straighten.
Open Discussion:
Richard’s birthday was today.
Kameshia suggested about reading levels for kids’ books.
Angela mentioned she does this for new hires, she will try to bring this into
staff training as well. Kids’ books are
listed by grade level and Lexile rating.
Not all kids’ in the same grade read at the same level, however.
Kameshia also mentioned that available staff members should
sign for delivery when present.
Summer interns are coming on Monday the 11th. May
get more volunteers as well, but only one summer intern for Collier. Only a few volunteers are still available for
the summer.
Cyrano mentioned that when marking items used it is not
necessary to discharge items in Sirsi first. Marking items as used will show
any alerts for the items in question, such as a hold at another branch.
Alisa pointed out that Collier’s book destroyer has moved
into Adult fiction.
Kudos: Melinda,
Lubna ,Angela, John, Leona, Teresa
twice, Nicole, Kameshia, Janice, Eric,
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