Staff Meeting July 18th 2018
In Attendance.: John Hong, Alisa Baker, Aysia Selders, Aric
Jakcson, Leona Hoegsberg, Britney Scott, Edith Partida, Melinda Campbell, Kameshia
Smith, Cyrano Machey, Angela
Barratt, Nichole Lewis, Djuina Hammet, Russ Wagner, Eric Marques, Richard Ford,
Teresa Eshelman.
1 Celebration:
Cyrano’s 30th Birthday, Happy Birthday party and food served.
Closure of customer interactions: Many
situations around the library become almost hostage emergencies, particularly
when people get our help and then spend more time rambling about non-question
material
Example:
a.
Customer A requests assistance on the computer
for printing documents, then talks about her chewing gum and how different the
taste is now from the 1960’s, and keeps speaking about the quality and color of
chewing gum.
b.
Customer B requests assistance making a passport
appointment, then talks about how his bicuspid is bothering him, but how he’s
too cheap to buy health insurance, plus his boss is a penny pinching crab that
doesn’t pay him enough to afford it in the first place.
c.
In both cases, the library related problem is
resolved, but the customers keep talking and cannot stop. Perhaps they are
lonely, or paranoid, but keep talking in a more conversational way and waste
staff’s time that could be better spent helping others’ needs on library
related problems. A simple clean cut off is required. Staff may be able to step
aside to help someone else, or refer the rambling customer to another staff
member. Politeness and professionality is key to customers’ needs, but staff
must also keep in mind the issue of time management.
3.
Consistency at Service Points:
a.
Drinks on the floor: water only, and should be
kept under the desk.
b.
Slow times during the day: Roaming can be done,
books picked up and marked as used, customers can be helped on computers, books
can be shelved.
c.
Voceras: Larger locations, such as Regional
libraries, are recommended to get these to call for service or for manager help
in emergencies.
4.
Open Discussion:
a.
Refrigerators should be cleaned out every
Friday.
b.
Security cameras? : John has requested them, but
Collier is unlikely to get them. Djuina mentions that consistent incident
reports filed can help to solve this.
c.
Stat Sheets: Cyrano mentions that only he should
be the one to make them. If one for the assigned day is not there, he should be
informed.
d.
Air Quality binder is present at the front desk
if anyone asks.
e.
Collection Development wand is on the way as
well.
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