Collier Team Meeting 01/3/2014

Collier Team Meeting Notes
1/3/2014
10:00am-11:45am
Meeting called by: Marcos M.

1. Phones: The Library does not have a courtesy phone for the public to use. However, we are able to permit the use of the staff phone at the CSD when emergencies arise or a child is calling for a ride. Please limit these calls to two minutes and reiterate to the customer the length of use. If adults ask to use the phone, simply state we do not have a courtesy phone, but in some instances we allow the use for emergencies or when a child needs to call for a ride.

2. Phone Messages: Lourdes will be looking for or ordering "Important Message" pads for us to use at the CSD. Please attempt to take a message (caller's name, time/date called, msg) when the staff member is off-site, in a program or training, or off for the day.

3. Public's Personal Items / Headphones: If a customer asks us to watch or hold on to their personal items, please inform the customer that we cannot because we may be called away from the desk and would not want to see their personal items stolen. If a customer purchases a set of headphones from us and claims they do not function, please confirm this by testing on our computers. If the set does not function, we can issue them a new set at no charge. Please make a note on the damaged item and place both in my mailbox. No refunds can be issued for headphones once purchased.

4. SMART Goal Definitions: A sheet has been created defining some of the agreed SMART goal verbiage. A printed copy has been distributed to each staff member.

5. SMART Goal Logs: To help with measuring SMART goal progress, a few logs have been created. This includes a delivery log (Teresa and Lourdes will primarily use), library card application log (Lourdes and Marcos will only access electronically), and a shelving log (TBD). Beginning February 1st, all processed library card applications will be recorded on the log. Please be sure to review your apps one more time before submitting to the tray. If any errors are identified, Lourdes will inform you and have you correct the error.

6. Staff Updates & Discussion: Flyers will be made promoting a particular program/series offered at COL. We display only the last 4 months of new books received. All others prior can have their date label removed from the spine and shelved in their respective location. Tax forms will be placed out at the latest February 1st at the entrance on the counter top by the book sale carts. This will make access easier for customers. Once again, our new assistant manager/children's librarian will start Monday, January 6th. Please welcome and help her with any questions she may have. I will designate a few of you to help with hands-on training. Stay tuned...

7. Comments: A staff comment box/jar will be created and placed by the mailboxes. The idea is to submit comments/suggestions/questions anonymously for the next month's team meeting. Public comment forms have been printed and placed out on the public floor.


-MM

"Our team will be Supreme in 2014."
                                                
                                    Trish Bratton

Here's to a new year!

 

Cheers, Team!

-M

Book Sale Sign & Price Changes

Dear Team,

Our new book sale sign has been approved (Thank you to Mike for generating!). I’ve printed copies and left one in each of your mailboxes. The signs have been posted on the end of the wooden shelving carts that currently hold the items for sale. I’ve also updated the small 2 inch by 2 inch sign on the monitors of the CSD. Note! The price of A/V (DVDs, CDs, Audiobooks, etc.) have been increased to $1.00 each. The price of magazines have decreased to $0.25 each.

 

I hope you find these numbers fair and reasonable.

Thank you,

Marcos Martinez, Lib II, Manager

Collier Team Meeting 12/18/2013

COL Team Meeting
12/18/13
11:15am-11:40am
Meeting called by: Marcos Martinez

1. Holiday Celebration, Friday, 12/20/13: For those scheduled to work, report first to COL and finish assigned opening duties. Permitted to leave from COL to CEN at or around 9:30am for Celebration at JIB. Be sure to print out parking permit and map in case CEN parking garage is full. Lunch hour is included for those attending the celebration. I, Marcos, will enter the lunch hours for those attending; staff attending will only need to punch in at the start of your shift and at the end of your shift.
2. Monthly Program Calendar: ShaRhonda is drafting our program calendar for January and we plan to have it ready for print and distrubtion by first week of January. This will be available to hand out to customers at the CSD and at the entrance with the other promo materials. A plan will be devised to begin marketing our programs in the new year. I suggest you refer customers who need help with computers to one of our classes offered (that will be the opportunity to hand them the program calendar).
3. Statistics: Will be making slight modifications on the statistics sheet so columns are more clear. Please remember to record your stats while at the desk or before leaving the desk. Items that are received across the desk and are requested to be sent out for fulfilling holds will be counted and recorded when items in bin are taken to the work room. More details later.
4. Self Check-Out Machines: Promote the use of our self check out machines. If they are not used, they could be removed and installed at another location. Remember these machines will not replace staff, but will free up time for us to work on other projects/programs/reference questions. A sign will be created and placed at the CSD to help promote the machines.
5. Substitute Binder: A binder has been created containing blank subsitute timesheets, instructions, and copies of completed timesheets. This will be kept alongside the Smart Money (SMM) binder in the work room.

Questions?
Feel free to email me or stop by my office.

Thank you,
-Marcos M.

Hoopla! New Digital Media Service

Hello, Team,

We are now offering a new service called Hoopla that allows for customers to stream videos, music and more. Please visit the link to the Training Portal for more information and review Marianne Lorio's email message below.

Thank you,
-Marcos M.

Link to Training: https://sites.google.com/site/hplstafftraining/learningresources/libraryfunctions/hoopla

Email message from Marianne Lorio:

Hello:

 

We are getting ready to launch a new digital media service for the public. It is called hoopla and will include streaming and downloadable movies, TV shows, audiobooks and music. Before you get too excited about the video I should let you know that it includes mainly older, non-blockbuster movies and nonfiction TV shows. The studios are still hesitant to work with public libraries so this is an experiment to see if this model will work for studios and libraries alike. Whether eventually we will be allowed to provide access to the more popular titles remains to be seen. The music studios, however, are very excited about the new model and all the major studios except for Sony are providing full catalogs. This means you can get current Billboard hits to checkout. Checkout periods for video is 72 hours, music is 7 days and audiobooks is 21 days. After that time period the customer will no longer have access to the title and any download will be “returned”.

 

We will start by offering customers 4 check outs, regardless of format, per a month. To understand why we are offering so few check outs, you have to know a bit about the hoopla model. Hoopla charges the library per check out. Prices range from $0.99 to $2.99 per title. We have set money aside for hoopla for the rest of the fiscal year and don’t want to go through all the hoopla deposit early on. Hopefully once we have been doing this for a few months we will get a better feel for the usage and be able to adjust the number of check outs accordingly.

 

We are planning to do a “soft” launch of hoopla next week. This means that we will put it on the website for customers to use, but won’t advertise it. Beginning of January we will start promoting the service among our customers. This week I would like you to explore hoopla and try using one of your check outs. The hoopla website is www.hoopladigital.com. You will need your library card to sign up and get started. While it would be nice for you to plunge straight into hoopla as the library customers will do, there is a hoopla webpage on the Staff Training Portal. The direct URL to the website is https://sites.google.com/site/hplstafftraining/learningresources/libraryfunctions/hoopla.  There are basic instructions, videos and FAQs. The webpage, especially the FAQs, are a work in progress so please be patient with us as we finish.

 

Sincerely,

 

Marianne Lorio

Multimedia Specialist

Houston Public Library

marianne.lorio@houstontx.gov

832-393-1514

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