Staff Meeting Notes/ Nicole’s Birthday, September 28^th 2017

John- celebration of Nicole’s Birthday. She is 48 years old today. John welcomes all the new faces to our library branch. He points out that Collier is the Learning Lab for HPL.

We all sung Birthday song to Nicole, and Group photo follows. Djuina promises to take a selfie later. We’ll see how that turns out. Food is then served in buffet style. John passes out ice breaker clues to everyone.  Everyone participates in the Ice Breaker activity.

John Hong, Manager of Collier. Been with HPL for six months

Kameshia Smith. Been with HPL 2 years.

Leona Hoegsburg, 12 years with HPL.

Melinda Campbell, 18months with HPL.

Richard Ford, 3 weeks with HPL.

Nicole Lewis, 9 months with HPL.

Cyrano Machey, 4 ½ years with HPL.

Djuina Hammet, 8 ½ years.

Alisa Baker, 10 years with HPL

Russ Wagner, 5 years with HPL

Angela Barratt, 3 years with HPL

Ray Williams, 4 years with HPL

Eric Marques, 10 years with HPL

Antoinette and Teresa not present.

Staff Meeting Notes 8/16/17

In attendance: John Hong, Melinda Campbell, Angela Barratt, Russ Wagner, Cyrano Machey, Nichole Lewis, Teresa Eshelman, Kameshia Smith, Eugene Rodriguez, Djuina Hammlet.

Welcome to Eugene. Previously worked as part time worker at Tuttle. Now full time at Young.

Camp Stream Survey- John requested all staff to do survey. Evaluate how they experienced and utilized time at Collier.

Monthly reports- Make sure to fill out and submit report. John asked for suggestions about the monthly report. Djuina noted that submitting and evaluated HEAR plans are difficult without thorough reports from staff for best evaluation practices. Cyrano asked when reports are due. Reports due by the fifth of the month.

Open Job Lab- Mary sent out presentations to formalize OJL’s to go over modules with staff. John will test staff on modules throughout meetings. Russ will train staff members on the contents of these OJL modules.

Kitchen Mess- John noted many spills in fridge and on counter table. Please clean up after yourselves.

Garbage Disposal- balloons and paper clips found in disposal. John wants staff to be careful about staff throws away through sink. Russ and Teresa both note how CAMP Steam was likely responsible for paper clips in disposal.

Discharging- Staff found books not properly checked in. John wants all to double check items, pop up windows may be the problem. Cyrano notes how SC  not printing receipts correctly and this may be the problem. Djuina notes how DischargeBookdrop not recording time stamps for books returned. Direct recommendation from Fred at CEN. John wants staff to double check items if on the tables and front desk.

Prg Team Questions- Program Team at CEN will visit Aug 28^th.  Will observe computer class program on that day. John welcomes feedback and questions about future programs here at Collier.

Childrens’ Programming- Angela notes Ian top reader at 91 hours. Heart party reminder, invitations hand out to public. Storytimes will change in September back to regularly scheduled Fall programming. Back to School, WhiteOak back to school. HISD and Aldine go back Aug 28^th.

Angela notes that we have no Solar Eclipse glasses as yet. Notes about KAHN academy partners with College Board for SAT practices through KAHN. Free of charge, questions refer to Angela.

Collier Kudos- John recognizes Russ for teaching kids to play Chess in the TEEN room. Recognizes Teresa for helping to get holds lists down when computers were non-operational. Cyrano recognized for staying on top of PP questions and issues.

Djuina notes compliment about having newspapers out on time, staff very friendly and knowledgeable. John notes how Zoomba instructors enjoyed Cyrano’s assistance. Djuina also noted that HPL has a Tagged Wand that can be checked out for three weeks at a time to scan for tagged and non-tagged items.

New PP Agent starts on Aug 28^th, Richard Ford. Very experienced in PP applications at former job.

Open Discussion- Cyrano notes how customers constantly like Kameshia and Nicole’s service to PP customers. 

Djuina notes how COL will have a Roving Reference tablet and will pick it up at CEN on Friday.

Teresa notes that any Spanish Novellas should be housed in the Spanish Section.

John notes that he is in the Leadership Academy.

Kameshia notes her new volunteers need proper supervision and requests staff to help them improve their efficiency. New volunteer Tyler is autistic and may need more patience and help from staff as well. Coy, a volunteer from the Chinese community, is unsure at this time about where he may volunteer his time. 

August 9th Meeting Notes

Collier Regional Library

   Weekly Staff Meeting

      09 August 2017 / 11:15 am

ATTENDEES

M. Campbell, A. Barratt, R. Wagner, C. Machey, N. Lewis, T. Eshelman, K. Smith, A. Lee

AGENDA

Open Discussion

Melinda

●        Thanks to staff for all the help with SRR

●        Items from the summer are being returned. Please let's shelve the items that are on the cart

Teresa

●        Magazines: Do not check out the current issues. Also, if the new issue is due to be on the shelves, please do not check out previous issue if the new one has not arrived

○     Magazines that are tagged can circulate. If an issue is not tagged, it is not able to circulate

●        Cabinets: Please keep cabinet doors closed

Kameshia

●        Volunteers are gone, but more are on the way. There are two or three more coming to COL

●        Volunteers will also be coming in to get their pineapple cups

Cyrano

●        We will be launching citizenship classes here at COL in November.

●        Cyrano will be the primary teacher, and Antoinette and John will serve in the assistant capacity

Welcome Sierra! She is training with us this week. She will be working at the Johnson Neighborhood Library

Angela’s Corner

●        Pickup items that are just laying around, and tidy the shelving carts

●        The top readers were selected. The kids’ top reader was Ian Flores. The teens top reader was Alexis Monge

○     Top readers can only pick up their prizes from the location that they registered at

●        Staff can still pass out prizes. No longer can customers log books or sign up

Returning ILLs

●        Wrap AV materials in bubble wrap and slip them into the ILL manila envelopes

●        For ILL books, just place them in the bins going to CEN

Stats

●        Remember to record your stats on the stats sheet

○     Refer to the previous day(s) to be sure that you have plugged in stats for the day

●        Also, use the ESL and Citizenship Class sections and record the questions pertaining to these subjects

Checking in AV materials\Holds

●        When checking in AV, be sure that the DVD inside of the case matches what is on the case. (i.e. barcodes, titles, etc.)

●        When filling holds, make sure that materials we are sending out are in good condition

Collier regional library

Team Meeting Minutes august 2, 2017

11:15-11:50Am

Present: John Hong, Melinda Campbell, Russell Wagner, Cyrano Machey, Nichole Lewis, Teresa Eshelman, Kameshia Smith, Anthony Howell.

1. Welcome: Anthony Howell

John Hong introduced Mr. Howell who will be working at Moody with a focus on YS.  He explained he has 17 years retail experience and decided to apply to HPL because of the great things he’s heard from friends.  He is happy to be here and appreciates all the trainings.

2. Camp Stream

John informed staff that there was a Camp Stream Field Trip today and tomorrow.  He reminded staff that on Friday, 8/4 the parking spaces to the right of the staff entrance should be unoccupied.  Camp Stream will be parking a Snow Cone truck there on Friday from 12-2pm.  Camp Stream is currently using the projector, both TVs, extension cord.  Staff should email any other equipment that is in use.  Russell Wagner offered to open the library for them at 8am on Friday, 8/4.

3. Citizenship Classes

Recognition to Cyrano Machey and Antoinette Lee for taking on the opportunity to teach citizenship classes.  John will be acting as backup instructor.  All three will attend the training on Friday, 8/4.  Class will be popular with our community.

4. Suspension

John announced two suspensions that occurred on Monday, 7/31.  Israel Cotton: black male, 6’ 1”, beard/glasses, skateboard, has been suspended indefinitely.  James S. Meadows III: white male, mid 50s, 5’ 9”, shaved head, has been suspended for 90 days.  If you see both trying to enter building call the police.  Cyrano, Kameshia and John are familiar with their appearance. 

5. Incident Report/Trespass Warning

Everyone is accountable for filling out an incident report.  Please include as much detail such as names, description, time and witness accounts.  The Incident Report (IR) is available on the Intranet under forms and it is recommended you email a copy to your supervisor for review.  You have 24 hours to report the IR but time will be adjusted to allow you to write a report.  The Trespass Warning is given after a suspension and it is important to give a copy to the individual.  If they refuse, simply notate it in the IR.  If the situation is unsafe, clear the area and call police.

6. Medical Rate Discount

Wellness program is offering its annual $900 annual medical rate discount.  If married, you and your spouse must complete the objectives which are; Biometric screening, online health assessment and four wellness engagement options.  COH employees receive one free annual physical a year.

7. Collier Kudos!

John mentioned that the passport team received a compliment from a customer which read; “my friend and I went for our passports and we received the best service! Both ladies were so helpful and knowledgeable about the process! It was a very good experience!”  Also, Teresa and Russ were recognized for their programs which are gaining in attendance.  They were also flexible to host programming in the foyer and adult space during Camp Stream.

8. Open Discussion

Staff brought up the deposit procedure and why it couldn’t be completed at closing.  Feedback included; being rushed to do the deposit, mistakes still occur in the morning and the need for a training from Financial Services.  In the end the team agreed that deposits can be done at night.  The CSD and SC would be assigned to deposit.  Everyone else would help with cleaning the library at the last hour.  The second person must closely verify the amounts before signing.  It was repeated that amounts don’t need to be written on envelopes and all receipts can go into fines.  It was understood that training new hires on deposit may occur in the morning if necessary.  John will communicate with Dimitri to setup a Smart Money training as requested by staff.

John Hong

Staff Meeting Notes 7/26/17

Here is a copy of the Meeting Notes from this morning.

Present: John Hong, Melinda Campbell, Angela Barratt, Russ Wagner, Cyrano Machey, Teresa Eshelman, Ashley Ellis, Kameshia Smith, Destiny Stewart, Djuina Hammet, Nichole Lewis,  Chocolate Cake,

John Hong appreciates all the work we do here, Ashley in particular, with all the customers and passports, and training John in particular. Gifts  presented to Ashley. 

Agenda:  Staff Appreciation.  Chocolate Cake cut at the beginning of the meeting.

SRP: Angela  noted that kids can continue to sign up for SRP as late as July 31^st, can pick up prizes all the way through August but cannot log more reading hours or books after July 31^st. Angela will request more prizes before she leaves next week. Angela much appreciates all the efforts on staff. Beanstack automatically shuts off in August.

Camp Stream: John, starts next week on July 31^st. Stream staff will need computers for KRONOS. Computer in lunch area designated as their computer for usage and Angela’s. STREAM were using ALL of our computers last year, too many. We’ll try to avoid problems from last year. John invites info on any Camp Stream issues from staff. John will be at citizenship training on Friday, Aug 4th. STREAM requests parking space for Sno cone truck, cones to be requested for this. Melinda mentioned that we must choose a place safe for the kids, right near the back door. We should keep this area open at 12pm before the library opens.

Safety Issues: John brought up safety issues and recent break in from the parking lot. Don’t leave valuables in sight of locked cars. Joh n will put in request for cameras in parking lot. Be very careful.

Cell Phone Usage: John brought up phone usage out on floor during open hours. Refrain from using cell phone usage out on the floor during business hours. If you must make a call, keep in it back away from customer viewing. Phones can be used for programs as cameras, but this is the only exception. We must set good example for new hires. Djuina brought up debate about phone usage at another branch, but emergency calls should be used on the branch’s private line.

Cyrano brought up the scenario about ordering lunch on cell phone. Melinda suggested doing it in staff area in back. Joh n asks for suggestions. Djuina suggested asking another coworker to cover for you quickly. Joh n simply asked for clarity on this issue. If you must check your order, use private line or website. Limit website usage for food perusal. Djuina suggested: as long as food perusal does not interrupt customer service capacity, use good judgement. Keep customers first and foremost in mind. Keep cell phone usage to a minimum, order food in staff area and keep food update checks to a minimum as well. Kameshia also commented that volunteers follow our example, and we should set a good example.  

Monthly accomplishments: John would like you to think about things that happened this month in terms of training, outreaches, programs offered, particular achievements. All of these will be entered into monthly narrative for Collier to Djuina. John mentions using email to conglomerate numbers and events, to be processed at a later date and not on the spot. Angela mentioned how we stole of OAK’s babies; baby Storytime numbers now very high at 41 babies. Passport services slowing; so far for the month of July Collier has processed 280 passports. QLess; most people using it in house to sign in, John gently reminded Cyrano about passport verbiage, and will be getting it out to the front desk.

John asks that any real achievements be emailed to him by Wednesday night. Kudos to Collier’s politeness as a team, Nicole in Passports in particular by a customer’s comments form.

Meeting halted at 11:52am. 

Staff Meeting Notes 5/24/17: Beanstack

Staff Meeting May 24, 2017 Beanstack Training

In Attendance: Asra Aslam (FRA/MEY), Angela Barratt (stenographer), Melinda Campbell, Ashley Ellis, Teresa Eshelman, John Hong, Antoinette Lee, Nichole Lewis, Cyrano Machey, Dang Nguyen (FRA/MEY), Kameshia Smith

I wanted this gif but it wouldn't let me add it. 

Today we were celebrating Kameshia!
(Did you know her favorite animal is a jaguar?)
Happy birthday! Kudos to Nichole the Party Queen for another successful birthday extravaganza.
We also celebrated Kameshia's Positive Pop from Oak Forest. Thanks for your service to youth while at OAK!

Most of the meeting consisted of a Beanstack training led by Angela.

The Beanstack website is: houstonlibrary.beanstack.org
You can view the slideshow here.

Things to know:
The Summer Reading Program this year will be NOT be done through Evanced, as in previous years. We will be using a new program called Beanstack. It is 100% online; no more paper logs. Beanstack is awesome: it’s colorful, easy to use, and once you make a Beanstack account, you always have a Beanstack account. So next year’s SRP will be that much easier.

SRP Registration and logging this year will ONLY be done by the customer. So a lot of our job will be demonstrating how easy it is and teaching customers how to register, and how to log their books. The catalog computer can access Beanstack, and you can even log in to the staff account from there, so you can award prizes from there if the desk is busy. Just don’t forget to log out! And remind customers to log out as well.

Please don't forget to make some fake accounts and also log in to Beanstack with the staff account and practice awarding prizes. For fake accounts, use the prefix "HPL_"

We got some more prizes in today! We will definitely go over prizes next week, since SRP starts in one week and one day!

The kids are coming!! 

Staff Meeting 5-10-2018

Summary: Absenteeism, Cash Policies/ Online Registration video, Emergency Preparedness, Fowarding Phones, Holds and Discards,Hold Shelf Tagging,Teen Room Gaming, OP/CP Procedures

Written by: Teresa

In attendance:   Melinda Campbell , Angela Barratt, Teresa Eshelman, Cyrano Machey, Kameshia Smith, Nichole Lewis, Russell Wagner

1. Congratulations to Angela, who has received a Positive Pop. She has been recognized for all her outstanding teamwork, programming and going beyond in support of  HPL's Youth Services.

 Absenteeism

·                     Mayor Selvestor Turner has issued a flier concerning misuse of Sick leave

·                                             Be aware that all city employees are to monitor their Sick time and use it only as necessary without abuse.

·                                             Melinda reminded staff that not only is the Mayor taking a hard look at city employee’s time but attendance hours are also part of everyone’s HEAR.

·                     Keep in mind that HEARS are around the corner.

2. Cash Policy

·                     The Cash Policy binder can be found next the staff computers. It is important to read through policies and sign the document stating that you have done so., PRIOR TO OUR AFTERNOON MTG.

·                     Please keep in mind, we will be audited.

3. Online Registration Video

·                     Melinda has given everyone an hour on Friday to watch the Online Registration Video and FAQ’s.

·                     Once you have watched this, Sign the sheet so that we know who has completed this.

·                     Ideas are coming up about what computer to use.

·                     Possibly the Right CSD comp and all Holds will be sent to the back, making both Staff computers having the capability to print wrappers.

3. Emergency Preparedness 

·                     Emergency Preparedness booklets have been placed in each of the CSD desks along with one in the Passport office.

·                     Look over while you are on the desk or have spare time.

·                     Familiarize yourself with the information.

4. Forwarding phones

·                     REMEMBER to forward the phones both at opening and at closing. There has been many times this has not happened.

·                     This is NOT only a one person job. Whoever is scheduled at the CSD should unforward  the phones and whoever is bringing back the Book drop should double check.

5. Difference between HOLD/DISCARDS

·                     Please pay attention to the items you are placing into the buckets marked HOLDS and DISCARDS. Items have been found in the wrong bin. Remember that all Hold items should be wrapped.

6. Hold Shelf

·                     When doing delivery it is your responsibility to make sure all items are tagged, Even those from CEN. This not only keeps the patron from using the Self Check but also becomes an inconvenience.

7. Teen Room Gaming

·                     Angela would love to incorporate the Gaming cart as part of After School Programming.

·                     Make sure when bringing out the cart that the door is locked so that the teens cannot access other games on their own.

·                     Games labeled as TEEN will not be allowed on the floors because the little ones wondering around will be exposed to it.

·                     Signage will be made so that the teens will know all controllers are held at the CSD. This also helps with stats.

·                     We are excited to see the Teen Room serving its purpose. There have been quite a few the last couple of days. 

Patience has been and will be helping Angela with Story time and Youth programs.

Angela also expressed how excited to see our regulars back in Story time. They have grown like weeds.

8. Test Guides

·                     Melinda has notified us that we have received “Test Guide” stickers for those lacking one.

·                     If for any reason  you are unsure what classifies as a “Test Guide”, ask Melinda or Angela for help.

·                     Please also make sure that the only holds on our holds shelf are for COL.

9. Opening/ Closing Procedures

·                     All staff , except one PassPort agent) should be on the floor 30 min prior to closing. Everyone should help with closing procedures.

·                     When doing Deposit, staff has agreed that we should close out the Batch and insert into the Deposit Envelope

·                     Cyrano has volunteered to create a list of all Opening and Closing Procedures.

     
Open Discussion

·                     Angela:  Please make sure you are doing a pick-up during closing and especially in the Kids Room….

·         Cyrano:  Gives Kuddos to Passport agents for a record Saturday

·         Doing a soft opening with Q-list, using the branch Ipad. It will not yet be live , just in house. Patrons will only be able to sign up within the library.

Birthday Queen:

Nicole will be our designated Birthday Planner………… Yay!!!!