June 24 Meeting Notes

Meeting Notes

June 24, 2015

Present: D. Hammett, S. Pope, J. Bradley, C. Machey,

T. Eshelman, J. Deiderich, R. Siegel, I. Veloz

·         PCAP

1.       Positive Correction Action Program is what the acronym means

2.       It will replace positive performance

3.       It is nearly the same, there is only a difference in terminology

4.       The new method will provide more coaching before starting to document offenses

5.       Positive comments will be documented.

·         Phones

1.       Please remember to un-forward phones.

2.       The person at the CSD desk at the time of opening will be responsible for un-forwarding the phones

3.       If you’re in the staff space, please answer the phones.  This is to help not hinder the staff that are on the floor at the time

·         Weeding

1.       There will be three weeding workshops held this Friday. The three locations are Blue Ridge, Kashmere, and Park Place

2.       If you are interested in attending, let Djuina know. After that, then pick a location to serve at

·         Weeding Juvenile and Young Adult

1.       We are allotted to send up to 50 boxes of weeded materials

2.       The focus is weeding non-fiction by the publication year

·         New Hold Sticker

1.       The new hold sticker will debut next month

2.       We are going to have to train customers on how to find their holds on the shelf

3.       On the stickers, there will be no expiration date, but there will be a date indicating when it was printed

4.       New wrappers will be wrapped around the spine of the book

·         Liftoff Houston

1.       This is the third year of Liftoff Houston,  and this year Collier is one of the sites

2.       Liftoff Houston is a business plan competition

3.       There are three weeks of classes and one orientation

4.       The program launches online July 1

5.       Vinson and Acres are designated to give parameters for Liftoff Houston

6.       Participants must have a library card in good standing

7.       The days are Wednesdays (6pm-7:30pm) and Saturdays (10:30am-12pm)

8.       To participate you must live in the city limits and not be a city employee

9.       HPL locations to host this event will be Collier , Robinson, and Park Place

·         Collier’s 30^th Anniversary

1.       Collier’s 30^th anniversary is September 28, 2015!

2.       Please brainstorm any ideas to help celebrate this occasion

·         July 4^th

1.       If you are scheduled to work July 4, you no longer work

2.       Friday is a paid off day, but no paid day Saturday

·         Open Discussion

1.       We need to clean out kitchen cabinets in preparation for the new cabinets to be installed

2.       Let’s push the checkouts of the Nintendo DSI games

3.       When checking out DSI game, be sure to check for stylus

4.       When laptops are returned, get receipt off of the computer and check for any damage to the machine

5.       Also be sure to discharge all items at the desk. Leave noting to probability. If there are items on the desk, discharge them just to be sure they are clear

6.       When displaying  items on the shelf, be sure to place the item on the shelf where they would be if they were shelved

Meeting Notes 6/17/15

Collier Staff Meeting

Wednesday 6/17/2015

Present: Djuina Hammett, Sara Pope, Julia Bradley, Cyrano Machey, Teresa Eshelman, James Diederich, Isabel Veloz, Hemen Shah

1. Kitchen Cleanup

• ·         Cabinets have been delivered and will be installed at the beginning of the next fiscal year

• ·         Remember to wash your own dishes! No dishes should  be left in the sink.

2. Roaming

• ·         When roaming, be especially vigilant about unattended children in the kids area. We seem to have more since it is summer-adults using adult computers and leaving their kids to run wild. Remember children under age 7 may not be left unattended at any time. Kids between 7 and 14 should not be left unattended and/or unsupervised for more than 1 hour.

• ·         After the meeting note: I’ve printed up our unattended children’s policy from the internet. Please feel free to highlight the applicable passage and hand them to parents to help explain their violation of library policy.

3. Tagging bin

• ·         We all agree that there will no longer be a bin for tagging at the front desk.

• ·         If you have many items to tag and you are too busy helping customers to do them, ask for help from a coworker, or set them aside and tag them in the back when you leave the desk.
•  
• Julia suggested we use that space for courtesy holds, since the area next to the printer at the desk is crowded with SRP prizes.

4. Interviews-filling our positions

• ·         Full time CSC interviews this Friday

• ·         CSS interviews next week

5. Open discussion

• ·         James won an ACE scholarship. Congratulations James!

• ·         Privacy-keep in mind there are gaps in the windows to the workroom, meaning customers can hear loud conversations

• ·         HEAR is next week. Djuina will be emailing you your HEAR plan, and will be meeting with you to discuss

• ·         Cyrano reminded us about the email from Fred stating that holds set to expire the 16, 17, and 18 will be pushed back to the 19^th

• ·         Julia mentioned the forgiveness for water damaged items. Fred had sent the email with directions from Memorial Day flooding, but if customers come in now with water damaged items, if they are not from Memorial Day floods, customers are to be charged for items as per usual.

• ·         Djuina reminded us to put notes on our carts in the workroom. Is it ready to be shelved? Is it a project you’re working on?

• ·         Encourage customers to use laptops if they have library cards in good standing, especially adults with children-they can sit in the children’s section and use a laptop while supervising their children

• ·         Look out for new leaks. We discovered some new ones above the adult computers 4 and 5, 1 in the teen area, and 1 above juv nonfiction.

Collier Staff Meeting Notes

Present: D. Hammett, S. Pope, J. Bradley, C. Machey, T. Eshelman, A. McClendon, J. Diederich, I.     Veloz, R. Siegel

·         Placing Holds (Large Print v Regular Print

1.      Regular print fills the hold faster

2.      Be aware of what you are requesting

3.      Remember to place hold through the catalog

4.      Do not place holds on Large Print items unless requested

·         Summer Reading Program

1.      Booklets and certificates are available

2.      Registration can happen in booklets

3.      You can log books read or hours read in booklets

4.      The big manila envelopes are where the prizes can be found

5.      Summer Food is counted as a program

6.      In Evance, there is a button for program prizes. It is under the “edit customer” icon.

7.      We have three types of stickers

i.                    Steam: This sticker is for attending programs

ii.                  Reader: This sticker is for books read

iii.                Registration: This sticker is for signing up for SRP

8.      Award Prizes in Evance

·         Self-Check

1.      We have 93% usage for the month of April

2.      Be sure we are there to help patron at the machines.

·         Checking Meeting Rooms

1.      Upon checking in, ask person to be sure to check out at the desk, and to get a headcount

2.      The staff members do not set up, so there is no need to return space pre meeting

3.      Make sure rooms are clean after the party leaves.

·         Customer Experience Survey

1.       Today is the last day to complete the survey

·         Cleaning Up

1.      Djuina has cleaned up the refrigerator, so let’s keep it clean

2.      Be mindful of cart placement in the workroom

3.      To those that do delivery, remember to shelve pamphlets.  

4.      Keep the front desk as clean as possible

·         Programs

1.      Know what programs we offer

2.      The display case and the turn style hold calendars

3.      Also description of events can be found on the HPL website.

·         Open Discussion

1.      Julia Ideson fund is available for unexpected expenses

2.      Volunteers are welcomed.

i.                    Must at least be 14

ii.                  No court ordered volunteering

iii.                One still must apply

3.      New Hold Shelf System is underway.

4.      Quality Management System is something all staff members should aim to participate in. 

Summer Reading!

Hi everyone,

I'm pleased to inform you that we now have our SRP calendars! Yay! Please note there are 2 calendars: 1 for adults and 1 for kids. They look different (the adult calendar looks like the standard calendar we have every month, and the kids calendar is on yellow paper). I've put a stack of the SRP calendars on the desk in front of the bag sign.

We are now letting kids do their rocket for SRP! When you sign up a child for SRP, let them select a rocket from the small basket at the desk. There are markers for them to write their name on the rocket, and they can decorate it if they wish. Place a small bit of sticky tack (also in the basket) on the back of the rocket, and direct the child to place it on the window that says "Start!" They will move their rocket along the windows as they read this summer. If it isn't busy, please walk them to the window to stick up their rockets.

Reminder-Summer Reading actually starts June 1st, even though we are signing up kids now. That means you should not be logging books for anyone until June 1st.

If you have any questions about SRP, please ask me!

Thanks!

Sara

Collier Staff Meeting Notes

Present: D. Hammett, S. Pope, J. Bradley, C. Machey, T. Eshelman, A. McClendon, J. Diederich, I.     Veloz

Not Present: R. Siegel

·         Customer Warnings

1.      When doing customer warning, just warn them. We will hold off on suspension.

2.      Any questions about suspension and banning please see Policies and Procedures>Planning and Facilities> 2.30 Library Security.  Here is the link https://hplnet.houstonlibrary.org/polandpro/pol-2_3.pdf

·         Displays

1.      Thanks to Julia and Sara for the wonderful displays that can be seen throughout the building.

2.      Any ideas or suggestions, please speak up!

·         MyLink Stories

1.      Let’s get customer to give their stories on how that have benefited from the use of library resources (book clubs, geology, etc.).

2.      Let customers know that they can be featured on a poster to have their story shared.

3.      If you do not want to interview them yourself, let them know that someone from communications will contact them.

4.      Be sure to get their current contact information

5.      Lastly, all entries must be submitted by June 5.

·         Holds\Bins

1.      There are two new labels on the wall. One is titled Central, and the other is titled Holds

a.       The Central bin will just be for items that are returning to the shelves at Central library.

b.      The bin labeled Holds will be for all items that are in transit for holds for customers at branches as well as at Central.

·         Open Discussion

1.       When supplies are delivered, please let Theresa know. If she is absent, place them by     her desk

2.      Kids Shifting

a.       Graphic Novels have been shifted to be between fiction and non-fiction

b.      The empty shelf close to encyclopedias have been designated for new non-fiction items

3.      SRP

a.       To help the SRP signup go faster, we have a clipboard to write down information

b.      Books cannot be logged nor can prizes be claimed until June 1.

c.       There will be additional prizes for kids that attend five or more programs

d.      Camp Wonderopolos can substitute for program attendance.

e.       There are two SRP calendars; one for children and one for adults

4.      There will be Cam Wonderpolos on Thursdays

5.      Camp Stream will take place here August 3-August 7

6.      Summer Food Program will begin June 1

7.      Tea Time Tournament will be held every other Saturday. It is basically a game night that will serve tea.

8.      Customer Service Clerk (FT) position will post soon.

9.      Customer Service Supervisor Position will also post soon.

Collier Staff Meeting 4/29/2015

Present: Djuina Hammett, Julia Bradley, Rose Siegal, Teresa Eshelman, James Diederich, Amanda McClendon

1. Staff Development Day

Options for parking are: 1. Discovery Green (carpool only; you had to request a parking pass); 2. Lot H (you had to request a parking pass); 3. Central Library (if you did not request a parking pass and need to park, you should plan to arrive here very early since parking is first come, first served.

2. Training

a. The new training portal is up; please visit it if you haven’t already.

b. Just for clarification, formal training includes trainings such as Defensive Driving, NEO, and webinars. The training department keeps track of these hours and gives official training credit. Informal training is training that is done internally; it’s up to the manager to keep track of these trainings, since the training department does not. You can still receive training hours for your HEAR plan, at your manager’s discretion.

c. There will be a training called “Hispanics in the Library” on Thursday, May 21^st. It will be held at Central, but you can also view the archived webinar at a later date. Let Djuina know if you’d like to receive that training and she’ll put it on the schedule.

3. Beautifying Our Work Space

a. We really need to keep things neat in our workroom, especially since we will be having guests. We can do very simple things, like closing cabinets, that will dramatically improve the workroom’s appearance. Other efforts include picking up things we drop, lining up carts, and keeping the area near the paper cutter uncluttered. Let us also try to bring organization to our own personal spaces as well.

b. Once a week or so, enter the library from the public entrance and see how things look from that vantage point.

4. Customer Service

We received a great compliment for our customer service from one of our patrons yesterday.

5. Updates

a. Our new part-time employee, Isabel Veloz, will start at Collier on May 11^th. She will work every Saturday from 10:15-5:15.

b. We will host a new trainee, an Assistant Manager at Frank/Meyer,
next week.

c. The man who broke into some of the HPL branches and stole
computers has been caught.

d. In the ongoing effort to streamline NL procedures, Administration is looking for volunteers to identify processes (such as opening and closing procedures). This is a task that can be done remotely. Let Djuina know if you’d like to help out.

e. As part of the movement to de-cluster NLs, Johnson and Mancuso are officially no longer grouped.

f. Financial Services will be at Collier to provide trainings on SMM on Friday, June 5^th. The training will cover how to accept credit cards, checks, and will provide hands-on practice.

g. On this note, if there is an issue with money at the end of the evening that you are unable to solve, please make a very detailed note of it so Opening staff can call Financial Services.

h. Summer reading registration begins on Friday, May 1^st. If you’ve never registered participants for Summer Reading before or have questions, please ask Sara—it’s pretty simple. In the past we’ve had lots of registrants at Collier, so we are looking forward to a busy SRP.

i. We’ve gotten many donations for the Book Sale recently. If anyone would like to assist in organizing these, please let Rose know.

j. Walter is doing a weeding project this coming Monday, 5/4. If anyone would like to help out, let Djuina know.

6. Open Discussion

Julia: If a patron is checking out at Self-Check and needs an item tagged, after we are done tagging, let’s make sure the patron checks it out before leaving the building; sometimes they assume that you took the item from them in order to check it out at the desk.

James: When we’re wrapping holds for patrons with long last names, sometimes all the information cannot fit along the spine and the Hold expiration date gets wrapped beneath the item, making it harder to identify Holds that need to be cleared. Rather than obscuring the expiration date, we can instead fold over the top part that says “Houston Public Library.”

Amanda: There’s some shifting going on in the Kids section. Fiction will eventually have more space in the Kids area. Sara: Thanks to Amanda for taking on a lot of shifting projects. Graphic Novels will eventually be located between Fiction and Non-Fiction.

Sara: Please encourage children to produce art entries for the Children’s Book Celebration. Age limits are grades K-6. The deadline is currently May 1^st, but we will likely extend it another week or so. There are materials in the Kids section for this purpose, and if a child wants to make an entry, we can provide additional art supplies. Winners go to lunch with Jon Scieszka!

Teresa: Carts are often left in the workroom without labels. It would be great if we could go back to labeling them so we can either process or shelve them more efficiently.

Teresa: Please email Teresa if you need to order any more supplies.