July 8 Meeting Notes

Meeting Notes

July 8, 2015

Present: D. Hammett, J. Bradley, C. Machey, T. Eshelman, J. Deiderich, R. Siegel, I. Veloz

Absent: S. Pope

·         CONGRATULATIONS!

1.      Congrats to Isabelle who has been promoted to a full time Customer Service Clerk!

2.      Congrats to Sara who has also been promoted to a Librarian IV!

·         No black pens

1.      Staff members are not use black pens.

2.      If there are any black pens around the Customer Service Desk, lend them to patron to fill out library card applications

·         Closing Procedures

1.      Make sure computer cabinets are locked before being stored for the night

a.       The public laptops are place in the closet to the behind self-check

b.      The training laptops are placed in the locker room

2.      Be sure to mark down the door count, and to unlock the book drop at the close of the night. This responsibility lies with the self-check attendant

3.      Also secure the money in the safe. After placing the register and deposit in the safe and closing it, turn the knob a few times to make sure it will not open

·         Circulation

1.      In one day we had 3 shelf checks for missing items

2.      If you find items laying around, discharge it just to make sure it’s still not on a patron’s account

3.      Just be careful about items being returned, placed in transit, or Collier holds

4.      To help cut down on mistakes, a possible sign indicating when a staff member is available may be in the works

·         Camp STREAM

1.      Camp Stream is from August 3-7

2.      Registration is now open until July 24

3.      We can register up to 100 kids…7 spots are already filled

4.      Staff is asked to push Camp Stream

5.      Djuina is working on flyers for Camp Stream

·         Open Discussion

1.      Only give out Camp Stream if the booklet is present

2.      Chocolate Fest is on July 15

a.       There is a clipboard at the Circulation Desk for signup

b.      The limit is 15 teens (12-18)

c.       We can wait list teens. Tell those to wait listed to show up the day of just in case a spot is available.

July 1 Meeting Notes

Meeting Notes-July 1, 2015

Present: D. Hammett, S. Pope, J. Bradley, C. Machey, T. Eshelman, J. Diederich, R. Siegel

Not Present: I. Veloz

·        Summer Food Program

1.      If you answer the door for the summer food delivery, please find a site supervisor for further instruction

a.       The Site Supervisors are Djuina, Sara, Julia, Theresa, and James

2.      All lunches must be refrigerated

·        Laptops

1.      Before you check out a laptop, power it on and make sure it is in working condition. Check for any abnormalities to the computer

2.      When the computer is returned, make sure it is in the same condition as when it was checked out. Be sure to remove the receipt upon the return

3.      When checking out the computer, verbalize what time it is due back.

4.      If any laptops are malfunctioning, the least that can be done is to put a note and date on the computer. You can also place them on the shelf in the workroom labeled malfunctioning laptops

5.      Also, same rules apply to the DS’s. Make sure it is in working order, and make sure that the game is in or with the device

·        HEAR

1.      Djuina is finished with all HEAR plans!

2.      We are moving to a new HEAR system

3.      Current HEARs will change

4.      Trainings on the new HEAR are soon to be offered

·        Holds

1.      Please look at the item to see if there is any damages before putting it in transit or onto the hold shelf

2.      Pay Attention!

·        Statistics

1.      Please remember to mark down your statistics per hour. If it does get too busy, when you have some down time, guestimate how many questions you had.

·        Paging List

1.      When paging and you have a fiction call number, be sure to check mysteries for the item

2.      Interfiling of the large print section is coming soon.

·        Open Discussion

1.      Please clean up staff workroom. It will help if you clean as you go

2.      Claim your belongings in the cabinets. The installation of the new cabinets is coming soon.

3.      If you want to meet with Djuina, please send Outlook invitation. That way the meeting can be put on her calendar, and any disruptions can be avoided

4.      Remember to wear your “Please Interrupt Me” buttons

5.      Collier has received plenty of compliments. Let’s keep up the good work.

6.      We have two new signs to place on carts

a.       Ready To Shelve: Sorted and in order, ready to go back on the shelves

b.      To be Shelved: Need to be sorted and placed in order

7.      Dynamo and Dash tickets are now available. When awarding tickets, please be sure to delete the note made on that account in Evanced.

8.      Friday and Saturday we are closed. 

June 24 Meeting Notes

Meeting Notes

June 24, 2015

Present: D. Hammett, S. Pope, J. Bradley, C. Machey,

T. Eshelman, J. Deiderich, R. Siegel, I. Veloz

·         PCAP

1.       Positive Correction Action Program is what the acronym means

2.       It will replace positive performance

3.       It is nearly the same, there is only a difference in terminology

4.       The new method will provide more coaching before starting to document offenses

5.       Positive comments will be documented.

·         Phones

1.       Please remember to un-forward phones.

2.       The person at the CSD desk at the time of opening will be responsible for un-forwarding the phones

3.       If you’re in the staff space, please answer the phones.  This is to help not hinder the staff that are on the floor at the time

·         Weeding

1.       There will be three weeding workshops held this Friday. The three locations are Blue Ridge, Kashmere, and Park Place

2.       If you are interested in attending, let Djuina know. After that, then pick a location to serve at

·         Weeding Juvenile and Young Adult

1.       We are allotted to send up to 50 boxes of weeded materials

2.       The focus is weeding non-fiction by the publication year

·         New Hold Sticker

1.       The new hold sticker will debut next month

2.       We are going to have to train customers on how to find their holds on the shelf

3.       On the stickers, there will be no expiration date, but there will be a date indicating when it was printed

4.       New wrappers will be wrapped around the spine of the book

·         Liftoff Houston

1.       This is the third year of Liftoff Houston,  and this year Collier is one of the sites

2.       Liftoff Houston is a business plan competition

3.       There are three weeks of classes and one orientation

4.       The program launches online July 1

5.       Vinson and Acres are designated to give parameters for Liftoff Houston

6.       Participants must have a library card in good standing

7.       The days are Wednesdays (6pm-7:30pm) and Saturdays (10:30am-12pm)

8.       To participate you must live in the city limits and not be a city employee

9.       HPL locations to host this event will be Collier , Robinson, and Park Place

·         Collier’s 30^th Anniversary

1.       Collier’s 30^th anniversary is September 28, 2015!

2.       Please brainstorm any ideas to help celebrate this occasion

·         July 4^th

1.       If you are scheduled to work July 4, you no longer work

2.       Friday is a paid off day, but no paid day Saturday

·         Open Discussion

1.       We need to clean out kitchen cabinets in preparation for the new cabinets to be installed

2.       Let’s push the checkouts of the Nintendo DSI games

3.       When checking out DSI game, be sure to check for stylus

4.       When laptops are returned, get receipt off of the computer and check for any damage to the machine

5.       Also be sure to discharge all items at the desk. Leave noting to probability. If there are items on the desk, discharge them just to be sure they are clear

6.       When displaying  items on the shelf, be sure to place the item on the shelf where they would be if they were shelved

Meeting Notes 6/17/15

Collier Staff Meeting

Wednesday 6/17/2015

Present: Djuina Hammett, Sara Pope, Julia Bradley, Cyrano Machey, Teresa Eshelman, James Diederich, Isabel Veloz, Hemen Shah

1. Kitchen Cleanup

• ·         Cabinets have been delivered and will be installed at the beginning of the next fiscal year

• ·         Remember to wash your own dishes! No dishes should  be left in the sink.

2. Roaming

• ·         When roaming, be especially vigilant about unattended children in the kids area. We seem to have more since it is summer-adults using adult computers and leaving their kids to run wild. Remember children under age 7 may not be left unattended at any time. Kids between 7 and 14 should not be left unattended and/or unsupervised for more than 1 hour.

• ·         After the meeting note: I’ve printed up our unattended children’s policy from the internet. Please feel free to highlight the applicable passage and hand them to parents to help explain their violation of library policy.

3. Tagging bin

• ·         We all agree that there will no longer be a bin for tagging at the front desk.

• ·         If you have many items to tag and you are too busy helping customers to do them, ask for help from a coworker, or set them aside and tag them in the back when you leave the desk.
•  
• Julia suggested we use that space for courtesy holds, since the area next to the printer at the desk is crowded with SRP prizes.

4. Interviews-filling our positions

• ·         Full time CSC interviews this Friday

• ·         CSS interviews next week

5. Open discussion

• ·         James won an ACE scholarship. Congratulations James!

• ·         Privacy-keep in mind there are gaps in the windows to the workroom, meaning customers can hear loud conversations

• ·         HEAR is next week. Djuina will be emailing you your HEAR plan, and will be meeting with you to discuss

• ·         Cyrano reminded us about the email from Fred stating that holds set to expire the 16, 17, and 18 will be pushed back to the 19^th

• ·         Julia mentioned the forgiveness for water damaged items. Fred had sent the email with directions from Memorial Day flooding, but if customers come in now with water damaged items, if they are not from Memorial Day floods, customers are to be charged for items as per usual.

• ·         Djuina reminded us to put notes on our carts in the workroom. Is it ready to be shelved? Is it a project you’re working on?

• ·         Encourage customers to use laptops if they have library cards in good standing, especially adults with children-they can sit in the children’s section and use a laptop while supervising their children

• ·         Look out for new leaks. We discovered some new ones above the adult computers 4 and 5, 1 in the teen area, and 1 above juv nonfiction.

Collier Staff Meeting Notes

Present: D. Hammett, S. Pope, J. Bradley, C. Machey, T. Eshelman, A. McClendon, J. Diederich, I.     Veloz, R. Siegel

·         Placing Holds (Large Print v Regular Print

1.      Regular print fills the hold faster

2.      Be aware of what you are requesting

3.      Remember to place hold through the catalog

4.      Do not place holds on Large Print items unless requested

·         Summer Reading Program

1.      Booklets and certificates are available

2.      Registration can happen in booklets

3.      You can log books read or hours read in booklets

4.      The big manila envelopes are where the prizes can be found

5.      Summer Food is counted as a program

6.      In Evance, there is a button for program prizes. It is under the “edit customer” icon.

7.      We have three types of stickers

i.                    Steam: This sticker is for attending programs

ii.                  Reader: This sticker is for books read

iii.                Registration: This sticker is for signing up for SRP

8.      Award Prizes in Evance

·         Self-Check

1.      We have 93% usage for the month of April

2.      Be sure we are there to help patron at the machines.

·         Checking Meeting Rooms

1.      Upon checking in, ask person to be sure to check out at the desk, and to get a headcount

2.      The staff members do not set up, so there is no need to return space pre meeting

3.      Make sure rooms are clean after the party leaves.

·         Customer Experience Survey

1.       Today is the last day to complete the survey

·         Cleaning Up

1.      Djuina has cleaned up the refrigerator, so let’s keep it clean

2.      Be mindful of cart placement in the workroom

3.      To those that do delivery, remember to shelve pamphlets.  

4.      Keep the front desk as clean as possible

·         Programs

1.      Know what programs we offer

2.      The display case and the turn style hold calendars

3.      Also description of events can be found on the HPL website.

·         Open Discussion

1.      Julia Ideson fund is available for unexpected expenses

2.      Volunteers are welcomed.

i.                    Must at least be 14

ii.                  No court ordered volunteering

iii.                One still must apply

3.      New Hold Shelf System is underway.

4.      Quality Management System is something all staff members should aim to participate in.